Made for You Built around your choices
Built around your choices, your goals and the life you want to live.
Dilla Support Services Pty Ltd was established in August 2022 and operates from Williams Landing in Melbourne's west. We are registered with the NDIS Quality and Safeguards Commission and deliver supports across eleven registration groups, from assistance with daily personal activities through to supported independent living and group and centre-based activities.
We are a local provider, not a national one. That means the person who answers the phone knows the area, knows the team, and can usually give a straight answer about availability the same day. We work with plan-managed, self-managed and NDIA-managed participants.
Our approach is simple. We start by listening to what the participant actually wants from their supports, we match workers on the basis of fit rather than whoever is free, and we keep families and support coordinators informed without being asked twice.
Our team members speak 10 languages between them: English, Tigrigna, Amharic, Arabic, Afaan Oromo, Russian, Italian, Hindi, Gujarati, Spanish.
How we work
Our values, written as what we actually do.
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We listen before we roster
The first conversation is about what you want from your supports. We do not send a worker until we understand your routines and preferences.
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We match on fit
We choose workers for language, culture, interests and personality, not just who is free. If the match is not right, we change it.
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We keep people informed
Families and support coordinators hear from us about changes and progress without having to ask twice.
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We tell you straight
If we cannot cover a support, a day or a suburb, we say so on the first call so you can make other plans.
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We put participants in charge
You decide how your support is delivered. Workers follow your lead, ask before acting and respect your privacy and your home.
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We fix things when they go wrong
When you raise a concern, we treat it seriously, respond promptly and tell you what we have changed.
Registration details
- Legal name
- Dilla Support Services Pty Ltd
- ABN
- 12 661 477 069
- Established
- August 2022
- Office
- 602/89 Overton Rd, Williams Landing VIC 3027
- Registration
- Registered with the NDIS Quality and Safeguards Commission
Your rights and our commitments
As a registered NDIS provider, we and every worker we employ follow the NDIS Code of Conduct. In practice, that means we:
- respect your right to make your own decisions, and to say no
- respect your privacy, and only share information with your consent or where the law requires it
- deliver supports safely and competently, by workers who have the NDIS Worker Screening Check
- act with honesty, transparency and integrity
- raise and act on concerns about anything that affects the quality and safety of your supports
- take all reasonable steps to prevent and respond to violence, exploitation, neglect and abuse
You have the right to complain about our services, to have a support person or advocate with you, and to contact the NDIS Quality and Safeguards Commission. Read how on our feedback and complaints page.
Talk to a local team
Call us to ask about availability, or send a referral if you are a support coordinator.