At a glance
- Provider
- Dilla Support Services Pty Ltd, ABN 12 661 477 069. Registered with the NDIS Quality and Safeguards Commission.
- Response time
- We respond to referrals within one business day.
- Plan management
- We work with plan-managed, self-managed and NDIA-managed participants.
- Areas served
- Melbourne's west, including Wyndham, Melton, Brimbank, Hobsons Bay and Maribyrnong, and beyond.
Current capacity
Capacity changes week to week. If a support shows as limited or waitlist, call us: we may be able to cover some days.
| Support | Registration group | Status |
|---|---|---|
| Supported independent living (SIL) | Supported Independent Living | Call us for current availability |
| Accommodation and tenancy assistance | Accommodation/Tenancy | Call us for current availability |
| Shared living support | Daily Tasks/Shared Living | Call us for current availability |
| Personal care and daily living support | Assist-Personal Activities | Call us for current availability |
| Household tasks and domestic assistance | Household Tasks | Call us for current availability |
| Community participation | Participate Community | Call us for current availability |
| Group and centre-based activities | Group/Centre Activities; Innov Community Participation | Call us for current availability |
| Transport and travel assistance | Assist-Travel/Transport | Call us for current availability |
| Life skills development | Development-Life Skills | Call us for current availability |
| Life stage transition support | Assist-Life Stage, Transition | Call us for current availability |
Our eleven registration groups
These are the NDIS registration groups we are registered for, in the NDIS wording, with the page that describes each support in plain language.
| Registration group (NDIS wording) | What we call it |
|---|---|
| Assist-Personal Activities | Personal care and daily living support |
| Daily Tasks/Shared Living | Shared living support |
| Supported Independent Living | Supported independent living (SIL) |
| Accommodation/Tenancy | Accommodation and tenancy assistance |
| Household Tasks | Household tasks and domestic assistance |
| Assist-Travel/Transport | Transport and travel assistance |
| Development-Life Skills | Life skills development |
| Assist-Life Stage, Transition | Life stage transition support |
| Participate Community | Community participation |
| Innov Community Participation | Innovative community participation |
| Group/Centre Activities | Group and centre-based activities |
Areas we cover
Melbourne’s west, including Wyndham, Melton, Brimbank, Hobsons Bay and Maribyrnong. Elsewhere in Melbourne? Call us: we can usually help. See areas we support.
What happens after you refer
1. We confirm receipt
We respond to referrals within one business day.
2. We tell you if we can help
If we cannot cover the supports, days or location, we say so straight away so you can look elsewhere.
3. We meet the participant
We meet the participant and their supports, agree a service agreement, and confirm start dates and workers.
Make a referral
Include the participant’s first name and suburb, how the plan is managed, the supports requested and a preferred start. We will collect anything else we need by phone.
Call us on (03) 9967 9524 (Monday to Friday, 9 am to 5 pm) or email admin@dillacare.com.au.
Support coordinators can email referrals to admin@dillacare.com.au and we will respond within one business day.
Questions from support coordinators
How quickly do you respond to referrals?
We respond to referrals within one business day. If a referral is urgent, call us on (03) 9967 9524 as well.
Which registration groups are you registered for?
We are registered for eleven registration groups, listed in full on this page in the NDIS wording.
Do you accept plan-managed, self-managed and NDIA-managed participants?
Yes, all three.
Will you tell me if you cannot take a referral?
Yes. If we cannot cover the supports, days or location, we tell you straight away so you can look elsewhere.
Do you provide service agreements and progress updates?
We put a service agreement in place before supports start. How often we report to you on progress is agreed with you at the start, and we tell you about any significant changes as they happen.
Can the participant's plan fund these supports?
Supports may be funded under the participant's NDIS plan, depending on their goals and funding. Talk to us about whether a support fits the plan, and we will work through it with you and the plan manager.